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Customer Support Services – US
1-800-872-1001
Phone Option 1: Billing
| Mon – Fri | Sat | Sun | |
| Reference Lab | 9a – 8p ET | Closed | Closed |
| Antech Imaging Services | 9a – 8p ET | Closed | Closed |
| In-House Diagnostics* | 9a – 7p ET | Closed | Closed |
| Imaging Equipment – Sound/Cuattro | 11a – 8p ET | Closed | Closed |
Phone Option 2: Reference Lab Services
| Mon – Fri | Sat | Sun | |
| Automated Dispatch/Pick-up System | Available 24/7 | Available 24/7 | Available 24/7 |
| Consultation Services | 8a – 8p ET | 9a – 6p ET | Closed |
| Website Support (HT, AnOL, PIMS) Email: [email protected] | 9a – 7p ET | 9a – 3p ET | Closed |
| Customer Support | 8a – 12 midnight ET | 8a – 8p ET | 9a – 6p ET |
Phone option 3 – In-House Diagnostics*
| Mon – Fri | Sat | Sun | |
| Customer Support Email: [email protected] | 8a – 7p ET | Closed | Closed |
| Technical Support for Analyzers/IV Pumps Email: [email protected] | 8a – 7p ET Emergency Support Available 24/7 | Closed Emergency Support Available 24/7 | Closed Emergency Support Available 24/7 |
| Allercept Allergy and TruRapid Email: [email protected] | 8a – 7p ET | Closed | Closed |
Phone option 4 – Imaging
| Mon – Fri | Sat | Sun | |
| Antech Imaging Services Teleradiology & RapidRead Emal: [email protected] | Available 24/7 | Available 24/7 | Available 24/7 |
| Sound Imaging Email: [email protected] | 8a – 8p ET Emergency Support Available 24/7 (Limits Apply) | Closed Emergency Support Available 24/7 (Limits Apply) | Closed Emergency Support Available 24/7 (Limits Apply) |
*Antech IHD (In-House Diagnostics) is referencing the Legacy-Heska business
Customer Support Services – Canada
1-800-341-3440
Phone Option 1: Billing
| Mon – Fri | Sat | Sun | |
| Reference Lab | 9a – 8p ET | Closed | Closed |
| Antech Imaging Services | 9a – 8p ET | Closed | Closed |
| In-House Diagnostics* | 8:30 – 5p ET | Closed | Closed |
| Imaging Equipment – Sound/Cuattro | 8:30 – 5p ET | Closed | Closed |
| Imaging Equipment : Sound | 11a – 8p ET | Closed | Closed |
Phone Option 2: Reference Lab Services
| Mon – Fri | Sat | Sun | |
| Automated Dispatch/Pick-up System | Available 24/7 | Available 24/7 | Available 24/7 |
| Consultation Services | 8a – 8p ET | 9a – 6p ET | Closed |
| Website Support (HT, AnOL, PIMS) Email: [email protected] | 9a – 7p ET | 9a – 3p ET | Closed |
| Customer Support | 8a – 12 midnight ET | 8a – 8p ET | 9a – 6p ET |
Phone option 3 – In-House Diagnostics*
| Mon – Fri | Sat | Sun | |
| Customer Support Email: [email protected] | 8:30 – 5p ET | Closed | Closed |
| Technical Support for Analyzers/IV Pumps Email: [email protected] | 8a – 9p ET Emergency Support Available 24/7 | Closed Emergency Support Available 24/7 | Closed Emergency Support Available 24/7 |
| Allercept Allergy and TruRapid Email: [email protected] | 8a – 7p ET | Closed | Closed |
Phone option 4 – Imaging
| Mon – Fri | Sat | Sun | |
| Antech Imaging Services Teleradiology & RapidRead Emal: [email protected] | Available 24/7 | Available 24/7 | Available 24/7 |
| Antech Canada Imaging Email: [email protected] | 8:30a – 9p Emergency Support Available 24/7 (Limits Apply) | 9a – 9p Emergency Support Available 24/7 (Limits Apply) | 9a – 5p Emergency Support Available 24/7 (Limits Apply) |
| Sound Imaging Email: [email protected] | 8a – 8p ET Emergency Support Available 24/7 (Limits Apply) | 8a – 8p ET Emergency Support Available 24/7 (Limits Apply) | Closed Emergency Support Available 24/7 (Limits Apply) |
*Antech Canada Limited IHD (In-House Diagnostics) is referencing the Legacy-Heska Canada business
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