Customer Support Services – US
1-800-872-1001

If you would like to send us an email instead, click ici.

Phone Option 1: Billing

	Mon – Fri	Sat	Sun
Laboratoire de référence	9a – 8p ET	Closed	Closed
Services d'imagerie Antech	9a – 8p ET	Closed	Closed
In-House Diagnostics*	9a – 7p ET	Closed	Closed
Imaging Equipment – Sound/Cuattro	11a – 8p ET	Closed	Closed

Phone Option 2: Reference Lab Services

	Mon – Fri	Sat	Sun
Automated Dispatch/Pick-up System	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7
Consultation Services	8a – 8p ET	9a – 6p ET	Closed
Website Support (HT, AnOL, PIMS)	9a – 7p ET	9a – 3p ET	Closed
Customer Support	8a – 12 midnight ET	8a – 8p ET	9a – 6p ET

Phone option 3 – In-House Diagnostics*

	Mon – Fri	Sat	Sun
Customer Support E-mail: [email protected]	8a – 7p ET	Closed	Closed
Technical Support for Analyzers/IV Pumps E-mail: [email protected]	8a – 7p ET Emergency Support Available 24/7	Closed Emergency Support Available 24/7	Closed Emergency Support Available 24/7
Allercept Allergy and TruRapid E-mail: [email protected]	8a – 7p ET	Closed	Closed

Phone option 4 – Imaging

	Mon – Fri	Sat	Sun
Antech Imaging Services Teleradiology & RapidRead E-mail: [email protected]	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7
Sound Imaging E-mail:  [email protected]	8a – 8p ET Emergency Support Available 24/7 (Limits Apply)	Closed Emergency Support Available 24/7 (Limits Apply)	Closed Emergency Support Available 24/7 (Limits Apply)

*Antech IHD (In-House Diagnostics) is referencing the Legacy-Heska business

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Customer Support Services – Canada
1-800-341-3440

If you would like to send us an email instead, click ici.

Phone Option 1: Billing

	Mon – Fri	Sat	Sun
Laboratoire de référence	9a – 8p ET	Closed	Closed
Services d'imagerie Antech	9a – 8p ET	Closed	Closed
In-House Diagnostics*	8:30 – 5p ET	Closed	Closed
Imaging Equipment – Sound/Cuattro	8:30 – 5p ET	Closed	Closed
Imaging Equipment : Sound	11a – 8p ET	Closed	Closed

Phone Option 2: Reference Lab Services

	Mon – Fri	Sat	Sun
Automated Dispatch/Pick-up System	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7
Consultation Services	8a – 8p ET	9a – 6p ET	Closed
Website Support (HT, AnOL, PIMS)	9a – 7p ET	9a – 3p ET	Closed
Customer Support	8a – 12 midnight ET	8a – 8p ET	9a – 6p ET

Phone option 3 – In-House Diagnostics*

	Mon – Fri	Sat	Sun
Customer Support E-mail: [email protected]	8:30a – 5p ET	Closed	Closed
Technical Support for Analyzers/IV Pumps E-mail: [email protected]	8:30a – 5p ET After Hours Emergency Support: 5p – 9p ET	Closed After Hours Emergency Support: 8a – 9p ET	No Service
Allercept Allergy and TruRapid E-mail: [email protected]	8a – 7p ET	Closed	Closed

Phone option 4 – Imaging

	Mon – Fri	Sat	Sun
Antech Imaging Services Teleradiology & RapidRead E-mail: [email protected]	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7	Disponible 24h/24 et 7j/7
Antech Canada Imaging E-mail:  [email protected]	8:30a – 9p Emergency Support Available 24/7 (Limits Apply)	9a – 9p Emergency Support Available 24/7 (Limits Apply)	9a – 5p Emergency Support Available 24/7 (Limits Apply)
Sound Imaging E-mail:  [email protected]	8a – 8p ET Emergency Support Available 24/7 (Limits Apply)	8a – 8p ET Emergency Support Available 24/7 (Limits Apply)	Closed Emergency Support Available 24/7 (Limits Apply)

*Antech Canada Limited IHD (In-House Diagnostics) is referencing the Legacy-Heska Canada business